Refund policy

About this policy

This policy applies to every eSIM data plan bought directly from FairSIM, on this website or in the FairSIM app.

FairSIM wants you to feel confident buying a data plan before you travel. This page explains when you are eligible for a refund, how refunds are processed and how to request one.

1. Refund eligibility

Not installed or not activated: eligible. If you bought an eSIM data plan but have not installed it or activated the data plan on your device, you can request a full refund within 30 days of the purchase date.

Installed or activated: not eligible. Once an eSIM has been installed and its data plan activated, FairSIM considers it used. No refund is available, with no exceptions.

Never eligible:

• Expired data plans.
• Data plans that have been substantially or fully used.
• Purchases found to violate FairSIM's Terms of use or Acceptable use policy.

2. Refund method

Approved refunds are issued through Stripe to your original payment method (card, Apple Pay or Google Pay). FairSIM does not process eSIM data plan purchases through Apple's in-app purchase system, so refunds are not issued as App Store credit.

Refund requests are reviewed within 5 business days. Once approved, funds are returned to your original payment method within 30 calendar days; the exact timing after that depends on your card issuer or bank.

3. How to request a refund

By email: write to support@fairsim.app with "Ask for refund" in the subject. Include the email address of the account used for the purchase, the purchase date and the destination. Never send your QR code or activation code.

Or in the FairSIM app:

1. Go to Help.

2. Select "Chat with us".

3. Write "Ask for refund" in the Subject field and fill out the request.

FairSIM reviews the request against the eligibility criteria above and routes approved refunds to Stripe for processing.

4. Scope

This policy applies only to eSIM data plans bought directly from FairSIM through Stripe. If you bought through a third party, contact that seller for their refund terms.

This Refund policy is part of FairSIM's Terms of use, not the Privacy policy. For how we handle the personal data involved in processing a refund (for example through Stripe), see the Privacy policy.