A little help for your trip

Three quick checks tell you if your phone is compatible: its model (iPhone XS, XR or newer), where it was sold (dial *#06# and look for an EID) and whether it is carrier unlocked. Takes about a minute.

Sign in with Google or Apple to continue a purchase. To find an existing purchase, use the same account and sign-in method used to buy it. Check your order status. If the purchase is still missing or its status is uncertain, contact support below and do not pay again until the status is clarified.

Open your installation page on this phone. If a direct installation button is available for your device, follow the setup prompts. Otherwise, scan the QR code from another screen or use manual setup to copy the installation details. Keep Wi-Fi available and use the phone that will need the eSIM.

Installing only adds the eSIM to your phone; it does not start the plan. Most plans start when the eSIM first uses data at your destination, and each plan shows when it starts (for example “Plan starts: On first data use”). Install before you travel, while you still have Wi-Fi.

In My eSIMs, check remaining data, plan validity and covered countries. Enable the FairSIM line, select it for mobile data and turn on its data roaming. Turn off data roaming on your usual SIM. If you still have no Internet or network, contact support below; do not delete your eSIM.

Show the full QR code on another screen and follow your phone’s Add eSIM instructions. You can also use the direct installation button when available or enter the manual details. If installation details are missing, check the order status; payment confirmation alone does not mean the eSIM is ready.

Open the order status with the same account used to buy. If payment is pending, wait for its status to update. If it is confirmed, your eSIM may still be preparing: wait until the order is ready before installing. If the payment is declined, follow the action offered on the payment page. If you see a charge but the order is missing or its status is unclear, contact support below and do not pay again until it is clarified.

Read the refund policy linked below. To request a refund or ask about an order, contact support below with your account email address, the purchase date and the destination.

The Coverage page lists every country and territory with a plan of its own, every regional bundle and the partner networks behind each one. Search it by country or by network.

One of the partner networks listed for your destination. Your phone connects to one of them automatically; choosing a network manually is not available everywhere.

No, only the countries in its list. Check the plan's country list on its page or on the Coverage page before you buy, including any stopovers where you need data.